Malolos, Bulacan, Philippines · GMT+8 · Remote

Your rental portfolio,
run like clockwork.

I'm Avy — I handle the guest messages, the calendar sync, the maintenance tickets, and the owner reports, so your short-term rental business runs without you babysitting every booking.

See the Work Get in Touch
Avy Vergara

001 — Who's Running This

Avy Vergara

Virtual Property Manager · AV Ops

I manage short-term rental operations end to end — guest communications, multi-channel calendar sync, vendor coordination, and owner reporting across Airbnb, VRBO, and Booking.com. Before going independent, I spent four years in BPO operations leadership, including running a 15-person team on a major Airbnb support account.

I work independently, communicate professionally, and keep things running without needing to be micromanaged. If you need someone who treats your listings like their own business, that's the role I play.

4+Years in operations & BPO leadership
15+Person team led on Airbnb account
70+Listings managed
#1Search ranking achieved for multiple client listings, including one out of 354 homes

002 — What I Handle

Run the calendar.
Run the inbox.
Run the business.

GUEST COMMS

Guest Communication

  • Inquiry response & booking support
  • Check-in / check-out coordination
  • Complaint handling & issue resolution
  • Review management & follow-up
RESERVATIONS

Reservations & Calendar

  • Multi-channel booking management
  • Channel manager sync & updates
  • Seasonal & event rate adjustments
  • Availability & pricing oversight
OPERATIONS

Operations Support

  • Cleaner & maintenance scheduling
  • Turnover coordination & tracking
  • Vendor communication
  • Supply inventory monitoring
ADMIN

Admin & Reporting

  • Owner statements & reporting
  • PMS / CRM data entry
  • Revenue & occupancy reporting
  • Expense tracking

003 — Proof of Work

Real workflows.
Real conversations.

Guest and owner identifying details have been redacted to protect client confidentiality.

Maintenance complaint handled start to finish via Airbnb messaging — resolved without an owner escalation
Confirming details before coordinating the fix
Booking extension & rate negotiation, start to finish — guest retained, extension booked same day
Sending the payment link & confirming the new total
Payment confirmed & extension finalized in the PMS — revenue secured, no chargeback risk
Booking inquiry response — guest guided to the live listing for accurate rate & availability
WhatsApp inquiry — stay length and preferences scoped, options shortlisted same day
Hostaway multi-listing calendar — 18 units synced in real time, zero double-bookings
Channel manager — cross-platform listing sync, keeping every channel accurate to the minute
Hostaway task tracker — maintenance & cleaning workflow kept to zero backlog
Monday.com daily operations board — every recurring task run across the full portfolio
Central property database in Monday.com — single source of truth for 70+ units
Airbnb host messaging inbox — dozens of live guest threads managed without a missed reply
PriceLabs — dynamic pricing synced to the listing, adjusting rates to live demand daily
Airbnb calendar — rule-sets applied to drive bookings into slow-moving dates
Weekly ranking & pricing report sent to the client — listing reached #1 of 354 homes in monthly search
Sending a guest their payment link for a confirmed stay — payment collected ahead of check-in

004 — Stack

Fluent across the tools that run a portfolio.

STR & Property

Hostaway · Guesty · Lodgify · Hospitable · PriceLabs · Turno · Breezeway · Airbnb · Booking.com · VRBO · Google Sheets · Google Drive

Communication

Slack · Zoom · WhatsApp Business · RingCentral · Gmail

CRM & Reporting

Zoho CRM · HubSpot · Salesforce · Notion · Monday.com

AI & Automation

Claude AI · Make.com · Zapier

Admin & Office

Canva · Calendly · QuickBooks · Google Workspace

005 — What Clients Say

“I like that you’re so organized and you keep all these Excel sheets at the top notch with organized material… I think you are capable.”

— Inna, Property Owner

“Good work Avy… we are .2 stars away from Superhost, just one more 5-star and nothing less, and we should be eligible in 11 days!”

— Moe, Operations Manager

“Very good apartment and helpful staff. Will be happy to stay here again on my next visit.”

— Guest review · 5 stars, Airbnb

006 — Let's Talk

Ready to hand off the day-to-day?

I'm currently taking on new short-term rental and property management clients. Let's see if it's a fit.

vergaraa.avy@gmail.com Connect on LinkedIn

Malolos, Bulacan, Philippines · GMT+8 · Available remote, flexible across time zones